Tuna Toksoz's weblog

I got my laptop repaired, thankfully, with the help of the Customer Care (Thank you Mustafa!)

It seems like my laptop suffered from the same problem many others faced. I had my warranty information disappearing from time to time. Because of this reason, I had chance (?) to make phone calls to the USA DELL, and learnt at that time that the issue occurred due to non-updated BIOS. I thought it was something different but now I see that that new BIOS version just increases the fan speed in order to postpone the problem, perhaps till the warranty expires. I am not an expert on Ethics but I believe that this issue is non ethical as they try to hide the real problem instead of fixing it. Another drawback of increased fan is the increased power consumption and therefore less battery life.

As a result of many many complaints, DELL decides to add 1 year extension to limited warranty. Mine still shows 2010 but I hope i’ll figure it out.

Dell lost my respect, even if this is NVIDIA’s fault, Dell’s attitude toward customers is not acceptable.

I hope that I won’t have to buy DELL in some near future.

dell, epic fail, ethics

Do you see the difference between two pictures? If not, I think I am going mad.

The time difference between those two screenshots is not more than 30 mins.

DELL, I liked you at the first sight, but now you are changing my mind. The online support agents are so helpful that I _may_ consider buying DELL again, but you suck at customer care.

dell, epic fail

It has been 1.5 years since I bought Dell D830. To summarize my experience, it was terrible.

First thing is that the battery died at 13th month,, 1 month after the warranty for battery expired. Now I am using my laptop as a desktop since I have to plug it to an AC all the time. The new battery was costing 299$ at that time, which is way too much. Now it costs 189 $ and I still think it is expensive.

Another recent issue is that the LCD started to blink, and sometimes this blink becomes permanent(ie remains black even after a reboot) and it comes when the BIOS re-installs itself. I am currently using the latest BIOS revision available (A14) and it didn’t solve my problem. At the time I am writing this post, it happened again.

OK, you may think that it’s electronics and some production issue may happen etc. Here is another thing: The International Warranty. Dell offers something similar to international warranty, called Transfer of Ownership, by which you can transfer your warranty to another country(I bought dell at the states and then come back to Turkey). I filled the form, then I received a mail that it may take around two weeks since there is some paperwork involved. It was acceptible. I wait around 1 month to contact the support and the guy told me that the application is still in progress and when it is done, I would receive an email. It is the 4th month and I am still waiting for it. I sent several emails but received no attention.

The bad thing is that, bad things happen when you need it most. I have final exams at the moment and I depend heavily on this laptop.

Enough is enough, Dell, you lost at least one real customer and several potential customers(my friends).

dell, hardware, laptop, epic fail